All our products are backed by our 30-Day Risk-Free Guarantee. Please read the product descriptions carefully before placing an order, or email us if you have any questions about any of our products. One of our goals is to have all orders shipped with 100% satisfaction. If you would like to return or exchange merchandise, please follow the steps below to ensure that your request is processed as quickly as possible.
Returns Must Meet ALL Applicable Criteria
All returns must include the following:
1. Original item and its original packaging
(manufacturer's box or packaging, Styrofoam padding, plastic bags, etc.).
Unless otherwise stated below, RMAs are valid for 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product). If you are ineligible for an RMA, contact us directly by email, and upon our discretion, we will either grant or deny the return.
Except as provided for verified defective products (See Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Department.
Credit will be issued only if the merchandise is in "like new" condition, and is in strict conformance with the criteria listed above. The purchase price will be credited to the credit card / paypal account used for the original purchase.
A 15% restocking fee will be incurred if orders are canceled after they are processed and packaged.
If the product is missing the original box, packaging material, contents, accessories and/or manuals, it will not be eligible for credit or exchange.
Please mail all returns to the following address:
By returning the product, you understand that the risk of loss for the product being returned shall be yours at all times during the shipment of said product to the Returns Department.
Returns Policy for Defective Products
Once your return is processed, is verified to be defective and meets the basic criteria above, your replacement order will be fulfilled. The shipment time of your replacement product may vary depending upon product availability.
For full credit, we will reimburse you once we verify the return to be defective. We will also reimburse you for your original shipping expenses, if applicable.
rayelecdirect.com shall be the sole determiner of whether a product is in fact defective.
If rayelecdirect.com deems that your product is not defective, but you would like to exchange your item, you will be charged our shipping charges for returning the item to us. If you would like a refund of the item, you will be charged for the shipping of the return and a 15% restocking fee.